Terms And Conditions

Deposit & Cancellation

Deposits are non refundable once materials are purchased or work has begun. Work is considered to have begun when materials are ordered, allocated, milled, cut, or otherwise prepared specifically for the client’s project. This includes, but is not limited to, ordering lumber or materials, milling, fabrication, or any production-related preparation. If an order is canceled before materials are purchased or work has begun, a refund or credit may be issued at Big B’s Handcrafted Furniture’s discretion.

Project Timeline & Communication

Big B’s Handcrafted Furniture will provide regular updates throughout the build process, including progress photos and any schedule adjustments. Please note that all timelines are estimates and may be affected by factors such as material availability, payment processing, shipping delays, weather conditions, or other unforeseen circumstances.

Natural Wood Characteristics

Each piece is crafted from premium solid hardwood, including dimensional lumber constructions, solid wood slabs, and epoxy tables. Because wood is a natural, organic material, variations in color, grain, and texture are expected and contribute to the uniqueness of your furniture. Seasonal shifts in humidity may cause slight expansion, contraction, or minor surface movement. Minor wood movement, surface checking, or variation within industry-accepted tolerances for solid wood furniture is considered normal and not a defect. These natural variations are not considered defects.

Warranty & Care

The customer’s piece is covered by a two year limited warranty, beginning once the final payment is received, against defects in craftsmanship. This warranty does not cover normal wear and tear, natural wood movement, finish fading, or damage resulting from misuse or neglect. It also does not cover damage caused by extreme environmental conditions, including excessive humidity, exposure to direct heat sources, or any outdoor exposure. Defects in craftsmanship do not include surface texture variations, minor finish inconsistencies, tool marks inherent to hand built furniture, or aesthetic characteristics disclosed or reasonably expected in handmade work. To maintain the quality of your furniture, always use coasters, wipe spills promptly, and avoid allowing moisture to sit on the surface. Clean only with a soft, damp cloth and mild soap, never use harsh chemicals or abrasive cleaners. This warranty applies to the original purchaser only and is non-transferable.

Maintenance & Long-Term Care

To help preserve the appearance and longevity of your furniture, we recommend the following general care guidelines:

• Wipe up spills promptly to help prevent staining or water rings.

• Use coasters and trivets to avoid placing hot or wet items directly on the surface.

• Avoid dragging sharp or heavy objects across the tabletop.

• Clean with a slightly damp microfiber cloth and mild soap when needed.

• Never use harsh chemicals, abrasive cleaners, or scouring pads.

• To help maintain the appearance of your table over time, refinishing is recommended every three to five years. Refinishing services are available through Big B’s Handcrafted Furniture for an additional charge. 

Epoxy Tables & Cast Elements

For tables that incorporate epoxy resin such as river tables or cast features additional care is recommended. Avoid prolonged direct exposure to sunlight, as epoxy may react to natural UV rays and experience discoloration or visual changes over time. While epoxy is durable, it is not impervious to scratching or heat, and should be treated with the same care as a finished wood surface.

Design or Scope Changes

Any design, dimension, or material changes requested after production begins may impact the price and timeline. Big B’s will provide a written quote for approval before any revised work continues.

Delays 

Build and delivery dates are estimates. Big B’s is not liable for delays caused by material shortages, equipment issues, shipping delays, weather, or other factors beyond its control.

Delivery, Installation & Risk of Loss

Big B’s Handcrafted Furniture is responsible for the furniture during transportation and installation only when delivery and installation are performed directly by Big B’s Handcrafted Furniture. If delivery or installation is handled by a third party carrier or installer, responsibility for the piece transfers to the client once the furniture leaves Big B’s possession. Big B’s Handcrafted Furniture is not responsible for damage, delays, or loss caused by third party carriers or installers. Any claims related to third-party shipping or handling must be filed directly with the carrier or installer. Once the furniture has been delivered and placed inside the client’s home or designated space, responsibility for the piece transfers to the client. Clients are required to inspect the furniture upon delivery or installation. Any damage believed to have occurred during transportation must be reported to Big B’s Handcrafted Furniture within twenty four (24) hours of delivery. Failure to report damage within this timeframe will be considered acceptance of the piece in good condition, and it will be assumed that no damage occurred during shipping or handling. When crating or packaging is provided by Big B’s Handcrafted Furniture, we are responsible for ensuring reasonable protection during transit. Damage resulting directly from improper crating or packaging provided by Big B’s Handcrafted Furniture will be addressed by us. This responsibility does not extend to damage caused by third-party handling, transport conditions, or improper installation by others. Once a piece is completed, Big B’s Handcrafted Furniture can store the finished furniture at no charge for up to fifteen (15) days to allow time for delivery or pickup arrangements. Storage beyond this period may be subject to a daily storage fee. Any applicable storage fees must be paid prior to release of the furniture.

Liability Limitation: 

Big B’s liability is limited to the repair, replacement, or refund of the purchase price. Big B’s is not liable for indirect or consequential damages, including loss of use, property damage, or loss of income. Big B’s liability shall not exceed the total amount paid by the client for the product. By submitting payment, the client agrees not to initiate chargebacks or payment disputes for work performed in accordance with the approved quote and these Terms & Conditions. Any disputes must be addressed directly with Big B’s Handcrafted Furniture.

Entire Agreement: 

This agreement represents the entire understanding between both parties and supersedes any prior messages or discussions. Any changes or additions must be agreed upon in writing  including digital communication such as text or email  and approved by both parties. This agreement shall be governed by and interpreted in accordance with the laws of the State of Michigan.

Updates to Terms & Conditions

Big B’s Handcrafted Furniture reserves the right to update or revise these Terms & Conditions from time to time. Any changes will apply only to orders approved after the updated Terms & Conditions are published. The version in effect at the time a quote is approved or payment is submitted will govern that specific order.